Delivery & Returns

Delivery

We ship all Honey & Sage orders via Australia Post.

Standard Delivery

5–8 business days
$9.95 on orders under $65

Free Standard Delivery

2–6 business days
On orders $65 and over

Express Delivery

1–2 business days
$14.95 on any order amount

International Shipping

5–10 business days
$19.95, or free on orders $65 and over

Orders are packed with care and dispatched promptly. Once your order is on its way, you'll receive a tracking number so you can follow it to your door.

Returns & Exchanges

Faulty or Damaged Items

We stand by the quality of our products. If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving your parcel. Include your order number, a short description of the issue, and photos of the product and packaging. Approved claims will receive a replacement or full refund, including return postage where needed.

Change of Mind

If a product isn't quite right, we offer exchange or store credit only. Refunds are not available. Items must be unused, unwashed, in original packaging with tags intact, and returned within 30 days. Return postage is the customer's responsibility.

Bundles

Eligible unused items can be returned within 30 days. The bundle and its included pieces must be unused, in original condition and returned with packaging or tags where applicable.

Please contact Honey & Sage before returning a bundle so we can confirm eligibility and provide the correct return instructions. Individual pieces from a bundle cannot be returned separately for a change of mind.

This product comes with guarantees that cannot be excluded under the Australian Consumer Law.

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Teethers
• Feeding accessories
• Sale or final clearance items

How to Request a Return

Head to our Contact Us page and follow the instructions there. Have your order number, the item you'd like to return, and your preference for exchange or store credit ready — and photos if you're claiming a fault.

A Little Note from Us

We're a small family business, and every return is handled personally. Thank you for treating our items with care and helping us keep returns fair for everyone. If you have any questions about sizing, colours, or product suitability, we're always here to help — we want your purchase to feel right the first time.