Who to Call and When
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Questions answered
Is this a GP thing? A nurse thing? A hospital thing? When your baby seems unwell, it's hard to think straight, and even harder to know who to call. It's a question I hear from new mums all the time, usually late at night.
This guide doesn't diagnose anything. It helps you work out who to contact and how soon for four of the most common first year worries: fever, a baby who won't feed, crying you can't explain, and your own mental health. Each one is set out in simple steps, with what to have ready and what to ask when you call.
FAQs
Your guide is an instant download. As soon as your order is complete, you'll see a download button on your order confirmation page, and we'll also email you a download link.
Save the PDF to your phone, tablet or computer, so it's there whenever you need it. You can also print the checklists and trackers for the fridge.
If your download doesn't arrive or you have any trouble opening it, just email us and we'll sort it out.
These guides share general information based on current Australian guidance, along with our own lived experience. They aren't medical advice and don't replace the advice of a health professional. Always talk to your GP, midwife or child health nurse about your own situation and your baby.
Guidance is updated from time to time, so we review our guides regularly. If we update your guide, we'll email you the new version.
Because our guides are digital downloads you can access straight away, we're not able to offer refunds for change of mind.
If there's a problem with your guide, like a file that won't download, won't open or isn't what was described, contact us and we'll fix it, replace it or refund you. This doesn't affect your rights under Australian Consumer Law.
The last line of the refunds row matters. Under Australian Consumer Law you can refuse change-of-mind refunds, but you can't say "no refunds" outright. Customers are still entitled to a remedy if a product is faulty or not as described, and that wording covers you.
As featured in
The Natural Parent Magazine
As featured in
The Natural Parent Magazine