Frequently Asked Questions

Products

Q: What makes Honey & Sage products special?
A: Everything we choose comes from having actually lived it — the overwhelm, the mess, the surprises nobody warns you about. We're not here with another must-have list. Just practical products and honest guidance, the kind of support that feels like a friend quietly handing you a cuppa.

Q: Are your products safe for babies and children?
A: Yes! All items meet or exceed safety standards and are made with gentle, family-friendly materials.

Q: How do I care for my products?
A: Most products are machine washable or easy to wipe clean, with clear instructions included.

Delivery

Q: Do you deliver internationally?
A: Currently, we ship within Australia and New Zealand. Sign up to our newsletter to be the first to hear about new delivery destinations.

Q: How long will my order take to arrive?
A: Orders are processed within 24 - 48 hours. Domestic delivery usually takes 3–7 business days depending on your location.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number so you can follow your parcel from dispatch to delivery.

Q: What are the delivery costs?
A: We ship Australia-wide with Australia Post.

• Standard Shipping: Flat rate $6.95
• Express Shipping: Flat rate $14.95
• Free standard shipping applies automatically to orders over $40.

Q: Will someone need to sign for my delivery?
A: Parcels are shipped without a signature required. If no one is home, Australia Post may leave your parcel in a safe location. You can update your delivery preference through your tracking link to request:

• Signature on delivery
• Redirection to a Post Office or Parcel Locker

Honey & Sage cannot take responsibility for parcels lost, stolen, or damaged after delivery if left in a safe place.

For more information on shipping, please see our Shipping & Delivery Information page

Payments

Q: Which payment methods do you accept?
A: We accept all major credit/debit cards, Shop Pay, and PayPal. All payments are processed securely.

Q: Is it safe to pay online?
A: Yes! All transactions are encrypted and processed securely to keep your family’s information safe.

Returns & Exchanges

Faulty or Damaged Items
We stand by the quality of our products. If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving your parcel. Include your order number, a short description of the issue, and photos of the product and packaging. Approved claims will receive a replacement or full refund, including return postage where needed.

Change of Mind
If a product isn’t quite right, we offer exchange or store credit only. Refunds are not available. Items must be unused, unwashed, in original packaging with tags intact, and returned within 30 days. Return postage is the customer’s responsibility.

Items Not Eligible for Return
For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Teethers
• Feeding accessories
• Sale or final clearance items

How to Request a Return
Contact our team with your order number, the item you’d like to return, your preference for exchange or store credit, and photos if claiming a fault. We’ll reply with full instructions.

For more information on returns, please see our Returns & Exchanges page

A Little Note from Us

We’re a small family business, and every return is handled personally. Thank you for treating our items with care and helping us keep returns fair for everyone.

If you have any questions about sizing, colours, or product suitability, we’re always here to help — we want your purchase to feel right the first time.